TERMS & CONDITIONS

Welcome to visit Phong Nha Locals website for booking, the term & conditions below form the basis of the contractual between Clients and our Company. The agreement booking form contract term & conditions do not include any other oral or written promises. By accepting, you are at least 18 years old, that can be fully legal authority to enter into this agreement for themselves.
Any change or amendment to the agreement is a responsibility yourself have to check and that has an effect when agreed by both parties.

  1. PRICE
    1. The price lists option is valid to 31 Dec 2021.
    2. Surcharge for public Vietnam holiday will be applied.
    3. Tour guides rental surcharge 100% fee for Vietnam public holiday.
    4. Service time: 06:00 am – 22:00 pm, surcharge 5-10 USD after 22:00 – 05:00.
    5. The cost of private car transfer price is per car. The tour price is per person.
  2. PAYMENT
    Phong Nha Locals Travel & Transport accepts payment via Cash, Credit Card, Payoneer, PayPal, or Bank Transfer.
  3. Process of payment:
    a. Accepting Phong Nha Locals Travel & Transport offer.
    b. Receiving Service Voucher with online link payment.
    c. Settle payment as confirmation.
    d. Getting a bank copy email receipt.
    e. Successful payment.

*Payment on  Phong Nha Locals and our other websites.
-Find your tour/car transfer option
-Accept our offer
-Submit our form on the platform
-Settle payment as our price with your option
-Receiving a copy email from the bank as a successful payment
-Receiving Service Voucher as booking confirmation.

  1. Payment option:
    a. Deposit:
    -Your payment requires a deposit 50% of the total cost, when we get your deposit payment, we will issue you the confirmation service voucher and our team is collecting the rest by cash after the end trip (driver/guide/sales/accountant).

-For shore excursion booking full payment in advance will be applied.

-For Travel Agent, we require full payment in advance before 3 days departure.

  1. Pay to our company by Credit Card/PayPal/Online or Cash.
    -Credit Card: Once you accept our offer, our team will send you our Service Voucher with an online link payment through email then you can pay us by your credit card easily. Please note that the bank fee (4-5%) will be applied. So we suggest you pay all for one time to save your bank fee. Successful payment, you also get a copy email from our bank as confirmation payment.
    -PayPal: Our team will advise you on our details account of PayPal or we send you a link payment then you can settle to us. An online fee of 6-7% is also be applied.

-Collect cash: Our tour guide/driver will collect the balance based on Service Voucher in cash after the end each trip or end trip. Currency exchange 1 USD is 23,000 VND.

III. INFORMATION REQUIRE
1. For private booking:
Please send us:
Full name with details as your platform on our website.
Hotel details with address, room number, time for pick up and address for drop off.
Inform us to use only 1 vehicle for a long trip, if not we will change our car for each day depending on our company transport schedule.
The baby car seat is available, please advise us for note or request on our form.
Please advise us on your special note for your meal if you have.

  1. For private group tour booking:
    Please:
    Providing us your group details as our form before the tour starts.
    Inform us if you have details for the flight/train departure trip to avoiding miss your next trip.
    Please advise us on your special note for your meal if you have.
  2. PENALTY
    If our team does not pick up on time, without any announcement from the office or Tour Operator team:
    Late than 15’: we offer you a cup of Vietnamese coffee for waiting.
    Late than 30’: we offer a bottle of beer/ a drink during waiting.
    Late than 1 hour: we offer you an invitation dinner at a local restaurant at the arrival destination.
    Miss-pick up or no show: please call/email us know then get a taxi on your own, we will refund the cost or offer free for the next service.

NOTE: In case your flight has arrived but there is no driver waiting for you, please call us at hotline +84 349825119 (available on WhatsApp, Viber, Line, WeChat….) Phong Nha Locals Travel is not responsible for any cost if you decide to arrange by yourself without informing us about our late show-up. (This penalty will be not applied for the case of bad weather such as flood, typhoon, city events, local festival…)

  1. CHILDREN POLICY APPLY FOR TOUR
    Under 6 years old: free of charge (if you have 2 children under 6 years old we offer for one free of charge and one surcharge 50% price of an adult).
    From 6 to 11 years old: surcharge 75% price of adult.
    From 12 years old up: surcharge 100% as an adult.

This policy is not applied for Bana Hill Tour, Cham Island Snorkeling or Scuba Diving, and some other tours.

  1. CANCELLATION BY CLIENT
    Cancellation made two days prior to departure free of charge.
    Cancellation made one day prior to departure is 50% charge of the total booking (Within 24 hours).
    Cancellation made 12 hours prior to departure is 70% charge of the total booking
    Cancellation made within 12 hours or no show is 100% charge of the total booking

VII. CANCELLATION BY COMPANY
We may cancel the trip at any time prior to departure due to political conditions, natural disasters, wars, or other external events. It is not viable for us to operate the planned itinerary. In that case, we will be informed to customers and you get a refund if the deposit had.

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including vaccinations, and travel insurance excess or non-refundable flight.

Cancellation due to the typhoon, earthquake, strong waving from the sea (for Cruise Trips) and other reasons not from both us of: We are so sorry to inform you that we can’t refund your deposit with the reasons below:

  1. We have paid to the port 25usd per person for the security department to get paper permission to pick up inside of the port
  2. We also have to pay for our car driving to the Port. Now no show then our car has to drive back to the office in the city center. (70km x 2 ways = 140km).

VIII. INSURANCE
Travel insurance is a vital part important of your trip so Phong Nha Locals Travel and Transport offer for guest transport insurance, but we do not take other insurance, so we highly recommend that you should have taken out adequate insurance for the duration journey.